COVID-19 BOOKING POLICY

When does this policy apply?

The Covid-19 Booking Policy applies to new bookings made after 1 June 2020 where if you are unable to travel your booking as a result of a Covid-19 related government travel restriction, flight cancellation or boarder closure.

What options does this policy give you?

If the Covid-19 Booking Policy applies, you have the following options:

  1. Reschedule*: You can reschedule your booking for alternative dates in 2021 or 2022. Payments you have made to us will be transferred to your new booking. 
  2. Credit Note: You can exchange your booking for a credit note, which can be applied towards a future booking with us within a year of the original travel date. This Credit note must be used with the same Yacht Charter company as your original booking.

*If your rescheduled booking is more expensive, you must pay the price difference. If your rescheduled booking to a less expensive you will not be refunded the price difference. When rescheduling a booking, new booking dates will be subject to the pricing in force at the time of rescheduling.

When will we decide if bookings are postponed?

We will let you know a minimum of 30 days prior to the departure date of your booking if it will go ahead or not.

If you are concerned about your trip and would like to discuss your options, please email us on info@thebucketlust.org and we’ll be happy to help.

COVID-19 FAQ

Can I postpone my trip?

If the booking is effected bt COVID then you will be able to postpone the booking to a later date. We are working closely our local suppliers to provide you with the flexibility as possible. Where bookings have been postponed we have contacted you directly with your options. The cancellation charges outlined on your original booking will still apply should you wish to cancel instead. If you postpone, you may also have flights to rearrange. Most airlines have introduced new flexible date changing options so please check with them to find out your options.

I no longer want to travel. Can I cancel and get a refund?

If you have not been told otherwise, your booking is currently going ahead as planned. Therefore the cancellation policy in our booking terms and conditions will apply which may mean you incur a fee to cancel.

When will I know if my booking has been postponed?

If there is a travel ban, border closure or advise against all but essential travel in your destination and we have no choice but to postpone the trip – we will aim to make this call at least 2 months prior to the route starting. Advice is changing on a daily basis and we are monitoring it constantly.

What happens if my flights are cancelled but my booking is still going ahead?

First of all you should contact the airline to confirm the options available to you, including alternative flights and/or refunds. We understand how frustrating this can be. Should you not be able to get to your booking, the cancellation policy found on your booking will apply. You should also contact your airline and your insurance company to confirm the compensation options available.

Do I have still have to make payments to future bookings?

Unless we have informed you that your booking is not going ahead, please follow the payment instructions according to your payment plan as normal. If you wish to cancel or postpone your trip, you can review your options and contact our team to help with this.

Should I take out travel insurance?

You should also always take out comprehensive travel and medical insurance as soon as you book with us, and it is a condition under our terms and conditions that you do so.

Will the be any fees to reschedule my booking?

If you decide to change your booking you will incur no admin fees. However, price difference charges may apply if you make a more expensive booking.

EVENTS STATUS

THE whitsundays ROUTE (10 – 17 October 2020)

Status: Going ahead

This event is going ahead and no major changes are planned. However, we are regular contact with local partners and suppliers, and are monitoring the global travel restrictions as they evolve.

THE SEYCHELLES ROUTE (27 DECEMBER 2020 – 3 JANUARY 2021)

Status: Going ahead

This event is going ahead and no major changes are planned. However, we are regular contact with local partners and suppliers, and are monitoring the global travel restrictions as they evolve.