CORONAVIRUS (COVID-19)

OUR COMMITMENT TO YOUR SAFETY AND PEACE OF MIND

The health and safety of our guests is our number one priority. Please be assured that we are working with our suppliers to ensure that bookings are delivered successfully and taking all necessary precautions. We are closely monitoring and following all the latest travel advice. We understand that you have concerns about your booking and we promise to be transparent and helpful in working through this unprecedented situation. As a UK company we take advice from the British Foreign and Commonwealth Office. Please find their travel advice here.

Bookings are are operating in accordance with the updates below. We are contacting bookings that may be effected with your options. Please do not hesitate to contact us if you have any questions.

CORONAVIRUS (COVID-19)

EVENT STATUS

THE TAHITI ROUTE (23 – 30 MAY 2020)

Status: Postponed

The authorities in French Polynesia have suspended access to Tahiti for all non-residents. This measure is effective until further notice. Due to these circumstances we are unable to provide bookings for The Tahiti Route. Therefore, all bookings have been postponed until 2021. We have contacted all bookings with next steps. If you are a guest on The Tahiti Route and have not heard from us, please contact us asap.

THE CROATIA ROUTE (27 June – 4 july 2020)

Status: Under review

We are taking advice from local partners, authorities and suppliers. We will confirm or postpone this event no later than 30 days prior to the departure date. The Croatian government has closed its borders. This restriction is being reviewed constantly but no end date has been published.

THE TURKEY ROUTE (8 – 11 july 2020)

Status: Going ahead

This event is going ahead and no major changes are planned. However, we are regular contact with local partners and suppliers, and are monitoring the global travel restrictions as they evolve.

THE whitsundays ROUTE (22 – 29 August 2020)

Status: Going ahead

This event is going ahead and no major changes are planned. However, we are regular contact with local partners and suppliers, and are monitoring the global travel restrictions as they evolve.

THE SEYCHELLES ROUTE (27 DECEMBER 2020 – 3 JANUARY 2021)

Status: Going ahead

This event is going ahead and no major changes are planned. However, we are regular contact with local partners and suppliers, and are monitoring the global travel restrictions as they evolve.

CORONAVIRUS (COVID-19)

COVID-19 BOOKING POLICY & MEASURES

As a result of the travel restrictions and the difficulties guests are having due to Covid-19, we have adjusted our booking policies and introduced increased flexibility. We continue to monitor the situation and this may result in a change to the policy below.

THE whitsundays ROUTE (22 – 29 august 2020)

Covid-19 Measures

The health and wellbeing of our guests and staff are paramount. Our yacht supplier for The Whitsunday Route is taking Covid-19 measures that have been designed with the recommendations set out by the World Health Organization (WHO) and European Centre for Disease Prevention and Control (ECDC). These measures aim to minimise contact with their staff while ensuring you have all you need for an enjoyable vacation. More information.

Covid-19 Booking Policy

If you are unable to get to your departure destination due to Covid-19 disruption, you have the following options:

  1. You can reschedule your booking without a fee for alternative dates in 2020 or 2021. Payments you have made to us will be transferred to your new booking.
  2. If you haven’t decided on dates to reschedule your booking, you will receive a credit for all payments made to us which you can use towards a future booking for departure in 2020 or 2021.
  3. If your new booking is for a more expensive yacht you must pay the price difference between your original and new bookings. If your new booking is a less expensive yacht there will not be a refund for the price difference between your original and new bookings.
  4. When rescheduling a booking, new booking dates will be subject to the pricing in force at the time of rescheduling.
CORONAVIRUS (COVID-19)

FAQ

Can I postpone my trip?

We are working closely our local suppliers to provide you with the flexibility to postpone bookings to a later date. Where bookings have been postponed we have contacted you directly with your options. The cancellation charges outlined on your original booking will still apply should you wish to cancel instead. If you postpone, you may also have flights to rearrange. Many airlines have introduced new flexible date changing options so please check with them to find out your options.

I no longer want to travel. Can I cancel and get a refund?

If you have not been told otherwise, your booking is currently going ahead as planned. Therefore the cancellation policy found on your booking will apply which may mean you incur a fee to cancel.

When will I know if my booking has been postponed?

If there is a travel ban, border closure or advise against all but essential travel in your destination and we have no choice but to postpone the trip, we will contact you. Advice is changing on a daily basis and we are monitoring it constantly. We suggest you also get in touch with your insurers to confirm if they can help cover any other costs you may have incurred as a result of this.

What happens if my flights are cancelled but my booking is still going ahead?

First of all you should contact the airline to confirm the options available to you, including alternative flights and/or refunds. We understand how frustrating this can be. Should you not be able to get to your booking, the cancellation policy found on your booking will apply. You should also contact your airline and your insurance company to confirm the compensation options available.

Do I have still have to make payments to future bookings?

Unless we have informed you that your booking is not going ahead, please follow the payment instructions according to your payment plan as normal. If you wish to cancel or postpone your trip, you can review your options and contact our team to help with this.

Should I take out travel insurance?

You should also always take out comprehensive travel and medical insurance as soon as you book with us, and it is a condition under our terms and conditions that you do so.