COVID-19 BOOKING POLICY
When does this policy apply?
The Covid-19 Booking Policy applies to new bookings made after 1 June 2020 where if you are unable to travel your booking as a result of a Covid-19 related government travel restriction, flight cancellation or boarder closure.
What options does this policy give you?
If the Covid-19 Booking Policy applies, you have the following options:
- Reschedule*: You can reschedule your booking for alternative dates in 2020 or 2021. Payments you have made to us will be transferred to your new booking.
- Credit Note: You can exchange your booking for a credit note, which can be applied towards a future booking with us departing no later than 2021.
*If your rescheduled booking is more expensive, you must pay the price difference. If your rescheduled booking to a less expensive you will not be refunded the price difference. When rescheduling a booking, new booking dates will be subject to the pricing in force at the time of rescheduling.
When will we decide if bookings are postponed?
We will let you know a minimum of 30 days prior to the departure date of your booking if it will go ahead or not.
If you are concerned about your trip and would like to discuss your options, please email us on email@example.com and we’ll be happy to help.